I believed it was all for good reasons. My last trip to Siem Reap with MAS was pleasant by all accounts. Competitive fares, free baggages, free flow of wines, juices and peanuts made it more desirable than AirAsia. In consideration of the long flight time to and fro Taiwan, I decided to go with MAS.
On 8 Feb 2015, I made a return flight booking for my mom and I to Taipei for about RM1,000/pax. Flight time 1.35am.
On 6 Oct 2015, to my dismay, MAS had cancelled initial 1.35am flight, and reallocated all passengers to 9.25am flight.
On 7 Nov 2015, my mom and I arrived at KLIA at 7.33am. Few hours went by before we were informed that we were denied of boarding, along with 30 more poor souls, as the 9.25am flight was overbooked. We could either choose for full refund or be placed on a transit flight to Taipei. Having booked all hotels, we took the transit flight.
|View @ MAS Domestic Golden Lounge|
Being a first time in MAS Domestic Golden Lounge, it was an unexpected experience. Food and beverages were served at all hours so we could fill our tummies whenever we were hungry, though it was not great. Bored we were but at least we had comfortable seats to rest on.
|Mom @ MAS Domestic Golden Lounge|
|Me @ MAS Domestic Golden Lounge|
|Meal served on the way to Kota Kinabalu|
|View @ Kota Kinabalu Airport|
|Meal served on the way to Taipei|
|Taiwan Taoyuan International Airport|
No words can explain how distraught I felt. From an airline which I would incline to take for long haul flights, I now have second thought.
Long gone was the prestige of MAS.